We offer a simple 14 day money back Guarantee. If any item is not what you required then just notify us by email/post or call 01748 822108 (stating the reason for the return) and return it to us in good condition in the original packaging within 14 days of receipt.
We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded. Please note we cannot issue refunds or credits where the products have been returned back in poor condition or where the packaging is damaged.
It is advisable to return items via recorded delivery for your own proof of delivery. This postage is not reimbursed.
Please check your goods on delivery. If items arrive damaged/faulty please let us know within 3 days by phone or via e-mail. Please leave us a mobile telephone number where we can call you.
We will then contact you personally and make arrangements to replace the faulty products as soon as possible or issue you with a full credit.
We will need your Name and Address, Original invoice, and for a refund the card details you used to make the purchase (We do not store your card details on our database for your security). Please keep the goods safe in the original packaging.